Question 1

What is ScentSaves?

Accepted Answer

ScentSaves is Ghana's first members-only imported deodorant club. We offer authentic brands like Old Spice, Degree, Arm & Hammer, AXE, Dove, and Arrid at exclusive member prices — saving you up to 60% compared to retail.

Question 2

How much does membership cost?

Accepted Answer

Membership costs GH₵100 per year. Once you sign up, you get immediate access to exclusive member pricing on all our products. No hidden fees.

Question 3

How do I cancel my membership?

Accepted Answer

You can cancel your membership at any time from your dashboard settings. Your benefits remain active until the end of your current billing period. We don't offer refunds for partial periods.

Question 4

What brands do you carry?

Accepted Answer

We currently carry six brands: Old Spice, Degree, Arm & Hammer, AXE, Dove, and Arrid. All products are 100% authentic and imported directly from international suppliers.

Question 5

How do I know the products are authentic?

Accepted Answer

Every product is imported directly from trusted international suppliers. We guarantee 100% authenticity on every item. If you ever have concerns, contact us and we'll address it immediately.

Question 6

What pack sizes are available?

Accepted Answer

We offer packs of 6, 12, or 24 units for each brand. The bigger the pack, the more you save per unit.

Question 7

How much does delivery cost?

Accepted Answer

Delivery fees vary based on your location. We offer delivery across Greater Accra, with fees calculated at checkout. Outside Accra delivery is available in select areas.

Question 8

Can I get delivery outside Accra?

Accepted Answer

Yes, we deliver to select areas outside Greater Accra. Delivery fees for outside Accra may differ. Check your delivery zone during checkout for exact pricing.

Question 9

What if I receive a damaged product?

Accepted Answer

We offer free replacements for damaged or defective products. Contact our support team via email or WhatsApp with a photo, and we'll arrange a replacement at no cost.

Question 10

How do loyalty points work?

Accepted Answer

You earn loyalty points with every purchase. Points accumulate in your account and can be redeemed for discounts on future orders. You also earn bonus points through referrals.

Question 11

How does the referral program work?

Accepted Answer

Every member gets a unique referral code. When someone signs up using your code and completes their first purchase, both you and the new member earn bonus loyalty points.

FAQ

Membership

Products & Pricing

Delivery & Returns

Rewards & Referrals

Still Have Questions?

FAQ

Membership

Products & Pricing

Delivery & Returns

Rewards & Referrals

Still Have Questions?